Privacy Policy

SAFEDOC ("we", "us", or "our") is committed to protecting the privacy of our customers and their clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at safedoc.co.nz.

By using SAFEDOC, you agree to the collection and use of information in accordance with this policy.

We collect the following types of information:

• Account Information: Name, company name, email address, mobile number, and billing address provided during registration.
• Document Data: Documents, agreements, forms, and any content you create or upload to the platform.
• Client Data: Personal details, signatures, identification documents, and photos submitted by your clients through your SAFEDOC forms.
• Usage Data: Information about how you interact with our platform, including login times, features used, and device information.

We use the information we collect to:

• Provide, operate, and maintain the SAFEDOC platform
• Process and deliver completed documents and agreements
• Send account-related notifications and invoices
• Respond to customer support enquiries
• Improve and develop new features
• Comply with legal obligations

All data stored on SAFEDOC is encrypted at rest and in transit using industry-standard encryption protocols. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure.

Client data — including signatures, identification documents, and personal details — is stored securely and is only accessible to the authorised admin account that collected it.

We do not sell, trade, or rent your personal information to third parties. We may share data only in the following circumstances:

• With trusted service providers who assist in operating our platform (e.g. cloud hosting), under strict confidentiality agreements
• When required by law or to respond to lawful requests from public authorities
• To protect the rights, property, or safety of SAFEDOC, our customers, or others

We retain your account and document data for as long as your account remains active. Upon account cancellation, your data will be retained for 30 days before permanent deletion, unless a longer retention period is required by law.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Withdraw consent for data processing where applicable

To exercise any of these rights, please contact us at [email protected].

SAFEDOC uses cookies and similar tracking technologies to enhance your experience on our platform. You may disable cookies through your browser settings, though this may affect certain features of the platform.

We may update this Privacy Policy from time to time. We will notify registered users of any significant changes by email. Continued use of the platform after changes constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy, please contact us:

• Email: [email protected]
• Phone: 0800 250 311
• Location: New Zealand