Refund Policy

At SAFEDOC, we are committed to providing a high-quality document management platform. This Refund Policy outlines the circumstances under which refunds may be issued for subscription payments.

By subscribing to any SAFEDOC plan, you agree to the terms of this Refund Policy.

SAFEDOC operates on a monthly subscription model. Invoices are issued at the beginning of each billing cycle and are payable via bank transfer to the details provided in your invoice email. Accounts are activated upon receipt of payment.

Refunds may be considered in the following circumstances:

• Technical failure: If the SAFEDOC platform experiences a significant outage or technical issue that prevents you from using the service for more than 48 consecutive hours, you may be eligible for a pro-rated refund for the affected period.
• Duplicate payment: If you have been charged more than once for the same billing period, the duplicate payment will be refunded in full.
• Billing error: If you have been charged an incorrect amount due to an error on our part, the difference will be refunded.

Refunds will not be issued in the following circumstances:

• Cancellation of a subscription mid-cycle — access continues until the end of the paid period
• Failure to use the platform during a paid billing period
• Dissatisfaction with features that were clearly described prior to subscription
• Accounts suspended due to violation of our Terms of Service

You may cancel your SAFEDOC subscription at any time by contacting us at [email protected]. Upon cancellation:

• Your account will remain active until the end of the current billing period
• No further invoices will be issued
• Your data will be retained for 30 days after account deactivation, after which it will be permanently deleted

To request a refund, please contact our support team with the following information:

• Your full name and registered email address
• The invoice number or payment reference
• The reason for your refund request

Refund requests are reviewed within 5 business days. Approved refunds are processed via bank transfer within 10 business days.

If you have any questions about this Refund Policy, please contact us:

• Email: [email protected]
• Phone: 0800 250 311
• Location: New Zealand